Policies
Policy Page
Welcome to Collectiveclub, your go-to destination for high-quality activewear. We are committed to providing exceptional products and services to our valued customers. To ensure transparency and clarity, we have outlined our policies below. By shopping with us, you agree to abide by these policies.
1. Shipping and Delivery:
a. We offer tracked shipping and strive to dispatch orders within 2-4 business days.
b. Delivery times may vary depending on your location. Please refer to our shipping page for estimated delivery times.
c. We are not responsible for any customs fees or import duties that may be incurred upon delivery.
2. Returns and Exchanges:
a. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return or exchange policy.
b. Items must be returned within 30 days of purchase, in their original condition, with all tags attached.
c. Please refer to our returns and exchanges page for detailed instructions on how to initiate a return or exchange.
3. Product Availability:
a. We strive to keep our inventory up to date, but occasionally, items may become unavailable due to high demand or unforeseen circumstances.
b. In the event that an item you ordered is out of stock, we will notify you promptly and offer a suitable alternative or a refund.
4. Product Care:
a. To ensure the longevity of your activewear, please follow the care instructions provided with each item.
b. We are not responsible for any damage caused by improper care or use of our products.
5. Privacy and Security:
a. We take your privacy and security seriously. We collect and store your personal information solely for the purpose of processing your orders and providing a personalized shopping experience.
b. We do not share your information with third parties, except as necessary to fulfill your order or comply with legal obligations.
c. Please refer to our privacy policy for more details on how we handle your personal information.
6. Sustainability and Ethical Practices:
a. We are committed to promoting sustainability and ethical manufacturing practices.
b. We strive to source materials that are eco-friendly and use manufacturing processes that minimize our environmental impact.
c. We also ensure fair and safe working conditions for all individuals involved in the production of our activewear.
7. Customer Support:
a. Our dedicated customer support team is here to assist you with any questions or concerns you may have.
b. Please reach out to us through our contact page, and we will respond to your inquiry as soon as possible.
By shopping with Collectiveclub, you acknowledge and agree to these policies. We reserve the right to update or modify these policies at any time, and any changes will be effective immediately upon posting on our website.
Thank you for choosing Collectiveclub. We appreciate your support and look forward to serving you with the best activewear and customer experience possible.
Welcome to Collectiveclub, your go-to destination for high-quality activewear. We are committed to providing exceptional products and services to our valued customers. To ensure transparency and clarity, we have outlined our policies below. By shopping with us, you agree to abide by these policies.
1. Shipping and Delivery:
a. We offer tracked shipping and strive to dispatch orders within 2-4 business days.
b. Delivery times may vary depending on your location. Please refer to our shipping page for estimated delivery times.
c. We are not responsible for any customs fees or import duties that may be incurred upon delivery.
2. Returns and Exchanges:
a. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return or exchange policy.
b. Items must be returned within 30 days of purchase, in their original condition, with all tags attached.
c. Please refer to our returns and exchanges page for detailed instructions on how to initiate a return or exchange.
3. Product Availability:
a. We strive to keep our inventory up to date, but occasionally, items may become unavailable due to high demand or unforeseen circumstances.
b. In the event that an item you ordered is out of stock, we will notify you promptly and offer a suitable alternative or a refund.
4. Product Care:
a. To ensure the longevity of your activewear, please follow the care instructions provided with each item.
b. We are not responsible for any damage caused by improper care or use of our products.
5. Privacy and Security:
a. We take your privacy and security seriously. We collect and store your personal information solely for the purpose of processing your orders and providing a personalized shopping experience.
b. We do not share your information with third parties, except as necessary to fulfill your order or comply with legal obligations.
c. Please refer to our privacy policy for more details on how we handle your personal information.
6. Sustainability and Ethical Practices:
a. We are committed to promoting sustainability and ethical manufacturing practices.
b. We strive to source materials that are eco-friendly and use manufacturing processes that minimize our environmental impact.
c. We also ensure fair and safe working conditions for all individuals involved in the production of our activewear.
7. Customer Support:
a. Our dedicated customer support team is here to assist you with any questions or concerns you may have.
b. Please reach out to us through our contact page, and we will respond to your inquiry as soon as possible.
By shopping with Collectiveclub, you acknowledge and agree to these policies. We reserve the right to update or modify these policies at any time, and any changes will be effective immediately upon posting on our website.
Thank you for choosing Collectiveclub. We appreciate your support and look forward to serving you with the best activewear and customer experience possible.